Terry has an extensive background in analysis, problem-solving, and business process improvement. Each project adds new and updated ideas and best practices, creating an atmosphere of continuous improvement to Terry's work.

Consulting Experience

Program / Initiative

Details

Acura Lease Summit
  • Review key metrics and current leading performance
  • Review training elements with sales staff
  • Assist in action planning toward improving lease penetration

Apr-Sep 2015

4 dealerships
3 visits each

Honda Leasing Assessment
  • Review key metrics and current leading performance
  • Review training elements with sales staff
  • Assist in action planning toward improving lease penetration

Apr 2010

3 dealership
visits

Audi Q-Power Perfect Delivery
  • Interview all stake-holders in every step of existing process
  • Managers and employees of Sales, Service, Parts, Detail, Inventory
  • Identify opportunities for improvement based on manufacturer's best practices
  • Meet with management to review areas of opportunity and construct an Action Plan to pursue the improvements
  • Begin implementation of Action Plan
  • Conduct wrap-up meeting to review progress of Action Plan, adjust plan as needed
  • Work with field staff to ensure sustainment of initiative after initial dealership visit has concluded
  • Provide information and training on new initiatives and programs from the manufacturer
  • Report progress of initiatives and consistent areas of difficulty back to the manufacturer
  • Conduct follow-up meeting with management to gauge progress and assist in moving problem areas forward

Aug-Nov, 2008

10 dealerships
5 days each

Honda Making A Difference In-dealership Training
  • Review key metrics with dealership management
  • Assist in action planning toward improving measurables
  • Provide input of known best practices and key Honda principles to assist in action planning

2005-2009

177 dealership
visits

Acura Experience. Leadership In-dealership Training
  • Review key metrics with dealership management
  • Assist in action planning toward improving measurables
  • Provide input of known best practices and key Honda principles to assist in action planning

Feb-Apr, 2007

19 dealerships